Effective date: September 30, 2026
This Privacy Policy explains how Complete Home Comfort (“we,” “us,” or “our”) collects, uses, and protects information when you visit completecomfortma.com, call us, or request a service. By using this website, you agree to the practices described here.
Information We Collect
Information you give us. When you fill out a form, call, text, or email us, we may collect your name, phone number, email address, home address, and details about your home and the service you are asking about.
Information collected automatically. Like most websites, ours may collect basic technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This is gathered through cookies and similar tools.
How We Use Your Information
- To respond to your questions and schedule assessments or installations
- To prepare estimates and provide the services you request
- To help you apply for energy-efficiency programs and rebates
- To send appointment reminders and service updates
- To improve our website and understand how visitors use it
- To meet legal, tax, and recordkeeping requirements
How We Share Your Information
We do not sell or rent your personal information. We only share it when needed to serve you, including with:
- Energy program administrators, such as Mass Save sponsors in Massachusetts or Rhode Island Energy program partners, when you ask us to help with an assessment, rebate, or incentive
- Service providers who help us run our business, such as website hosting, form and scheduling software, and communication tools. They may only use your information to perform services for us.
- Legal authorities, when required by law or to protect our rights, customers, or the public
Text Messages
If you give us your mobile number and agree to receive texts, we may send messages about your appointment, estimate, or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. We do not share mobile numbers or text messaging consent with third parties for their marketing purposes.
Cookies
Cookies are small files stored on your device. We and our service providers may use them to keep forms working, remember preferences, and measure site traffic. You can block or delete cookies in your browser settings, but some parts of the site, such as forms, may not work correctly.
Third-Party Links
Our website links to other sites, including government and energy program websites. We are not responsible for the content or privacy practices of those sites. Please review their policies before sharing information with them.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. No website or method of transmission is completely secure, so we cannot guarantee absolute security.
How Long We Keep Information
We keep personal information only as long as needed to provide services, complete program paperwork, and meet legal and business recordkeeping requirements.
Your Choices
You may ask us to review, correct, or delete the personal information we hold about you, or to stop contacting you. To make a request, use the contact details below. We may need to keep certain records when required by law or program rules.
Children’s Privacy
This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.
Contact Us
Complete Home Comfort
1000 Chestnut Street, Franklin, MA 02038
Phone: (508) 251-5333
Email: info@completecomfortma.com